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Purchasing/Orders

Purchasing/Orders

The LEADER in French as a Second Language Learning

Order Process, Sales Representatives, Shipping & Handling, and Returns Policy

Purchasing / Orders

Order Process
  • Determine resources needed and correct prices by consulting with an RKP Sales Representative, or reviewing the RKP online store.
  • Submit a School Board Purchase Order to orders@rkpublishing.com or, select item in the online store and follow the prompts to place the order with a Credit Card
  • The order will be processed by RKP and an accounting document emailed to confirm order status
  • Shipment of Physical items will follow the email of the accounting document.
  • Activation of online licence(s) will follow when RKP receives the user information
  • A separate email will be sent with login details following activation of licences
  • All prices are shown in Canadian dollars
  • Prices are subject to change without notice
Sales Representatives
Shipping & Handling
  • 5% of the pre-tax value of your order within the Greater Toronto Area (GTA)
  • 7% of the pre-tax value of your order for all areas outside of the GTA
  • Minimum shipping charge of $25 on all orders within the GTA. Subject to change outside GTA.
Return Policy
Digital Products
  • Digital products, online resources, online licences, and subscriptions are non-refundable.

Print Materials
  • Requests for returns must be submitted to RK Publishing for approval before any materials are returned.
  • Approved returns must be received within 30 days of the invoice or goods receipt date.
  • Returned materials must be unused, unstamped, undamaged, and in saleable condition.
  • Approved returns are subject to a 15% restocking fee.
  • Return shipping costs are the responsibility of the customer.
  • Credit/refund will be issued only after returned materials have been inspected and approved.
  • Products marked as non-returnable are not eligible for return.

GeneralRK Publishing reserves the right to:
  • approve or decline any return request;
  • determine product eligibility for resale;
  • modify pricing, product availability, and sales policies without notice.
Bookstores & Retailers

Bookstores and retailers may purchase eligible products at RK Publishing's current published prices.

The following products are not available for purchase:

  • Classroom Bundles and Packs
  • Teacher Resources
  • Benchmark Kits
  • Online Resources
  • Online Licences
  • Digital Products
  • Subscriptions
  • Any other products designated by RK Publishing

All purchases are subject to RK Publishing's Return Policy.

RK Publishing is a premier resource for Canadian French books.

RK PUBLISHING INC.
3093 Bathurst St., Suite 599
Toronto, ON M6A 2A3 Canada
Customer Service: 416-785-0312 or 1-866-696-9549
Email: info@rkpublishing.com

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