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The LEADER in French as a Second Language Learning

Order Process, Sales Representatives, Shipping & Handling, and Returns Policy

Purchasing / Orders

Order Process
  • Determine resources needed and correct prices by consulting with an RKP Sales Representative, or reviewing the RKP online store.
  • Submit a School Board Purchase Order to orders@rkpublishing.com or, select item in the online store and follow the prompts to place the order with a Credit Card
  • The order will be processed by RKP and an accounting document emailed to confirm order status
  • Shipment of Physical items will follow the email of the accounting document.
  • Activation of online licence(s) will follow when RKP receives the user information
  • A separate email will be sent with login details following activation of licences
  • All prices are shown in Canadian dollars
  • Prices are subject to change without notice
Sales Representatives
Shipping & Handling
  • 5% of the pre-tax value of your order within the Greater Toronto Area (GTA)
  • 7% of the pre-tax value of your order for all areas outside of the GTA
  • Minimum shipping charge of $25 on all orders within the GTA. Subject to change outside GTA.
Return Policy
  • Purchases of Online Licence are non-refundable
  • Returns of print materials must be pre-approved by RKP. Requests for returns should be submitted to accounting@rkpublishing.com
  • Print materials that have not been stamped and are in saleable condition, will be accepted within 30 days of invoice date. CDs/DVDs are non-returnable.
  • A credit memo will be issued for acceptable returns, minus a 15% restocking fee.
  • Return shipping costs are the responsibility of the customer
Bookstore Resellers
  • Bookstore Resellers maybe be eligible for discounts off of Recommended Retail Price (RRP) (Not available to schools). Contact accounting@rkpublishing.com to discuss reseller discounts.
  • Allowed to purchase individual copies of readers, but not Bundles/Packs, Teacher Resources, Benchmark Kits, or Online Resources
  • No returns allowed before 3 months
  • Returns of books in resaleable condition are acceptable from 3 to 12 months after receiving – subject to 20% restocking fee
  • No returns accepted 12 months after receiving

RK Publishing is a premier resource for Canadian French books.

3089 Bathurst St., Suite 308
Toronto, ON M6A 2A4 Canada
Customer Service: 416-785-0312 or 1-866-696-9549
Email: info@rkpublishing.com

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